Support Policy
Updated: 9 May 2024
Commitment to Customer Satisfaction
DailyDadi is committed to ensure that all its products and services meet customer expectations in all respects, all through the product life cycle, from conception to delivery and during post-sales activities, including the service and quality management.
Delivering an exceptional customer experience doesn’t happen by accident. We invest considerable time understanding what our customers want and need most, where other agencies fall short, and what it takes to excel. DailyDadi's culture has evolved to Total Quality, Environment Management and then to Sustainable Excellence, progressively enlarging its scope of commitment and always keeping customer satisfaction at the core of its values and business strategy. Listening to the voice of customers, fulfilling their needs and expectations and building a strong partnership with them is the key to the success of DailyDadi.
Our Guarantee of Work
We’re 100% committed to your satisfaction. If you feel you aren’t getting the value you deserve, you decide a reasonable amount of your investment you want back. We feel this confident about our work and the experience we can deliver you.
Five Areas of Excellence
DailyDadi has identified five areas of excellence that contribute to customer satisfaction:
Innovation and R&D
Business Excellence
Supply Chain
Quality
Sustainability
Measurement of Customer Satisfaction
DailyDadi measures customer satisfaction through a specific process composed of:
Internal feedback
External customer feedback
External market feedback
Help Centre
Contact Us: [email protected]
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Before contacting us, we encourage you to check our Frequently Asked Questions which has answers to many common questions and ordering issues.
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If you need assistance with our products, please email Customers Support.
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